Saturday, November 13, 2010

Customers, Employees and Shareholders....in that order!


There's a joke that describes the times we live in! A father called the hospital emergency line screaming that his young 5 year old son had swallowed the ball pen the father was writing with! The Doctor on the other end reassured him that help was on its way and he then asked the father what he was doing in the meanwhile to deal with the emergency - and the father said - using a pencil!

Reading about Rolls Royce's explanation for the A380 engine glitch in today's newspapers reminded me of this joke! The very first paragraph in the article (ET)says and I quote - " The London-based Group said that the incident will cause full year profit growth to be slightly lower than previous guidelines, but also added that the company's other operations will help offset any losses".

I was shocked to see no mention about the panic and alarm the engine glitch had caused to passengers and to see first, reassurances that the technical fault was receiving the full attention of every person in the company. And that passenger safety is paramount. Instead what do I see - the investors safety and interest over customers' safety and interests? Does this shock you as it shocked me?

What confusing and warped times we live in! Wall Street madness for profitability at all costs! Investors raking in more and more at the expense of customers/employees/ecology/instant short term gratification...the list goes on.

Money makes people fly off the handle!

1 comment:

  1. On the other extreme, Marks & Spencers (UK) canceled their contract with an Indian textile giant because they had very poor Labor welfare practices.... Nice read NP :)

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